Privacy Policy

01 Who we are

Kreatown ("we", "us", "our") operates the creator membership platform accessible at kreatown.com and kreatown.com.tr. We are the data controller responsible for your personal data.

For privacy-related inquiries, contact us at privacy@kreatown.com.

02 Data we collect

We collect the following categories of personal data:

We do not collect sensitive personal data (such as health, racial, or political information) and ask that you do not submit such data through the platform.

03 How we use your data

We use your personal data for the following purposes:

• Providing the Service — creating and managing your account, processing subscriptions and payouts, delivering content;
• Security & fraud prevention — detecting and preventing abuse, unauthorized access, or fraudulent transactions;
• Communications — sending transactional emails (receipts, password resets, subscription confirmations);
• Platform improvements — analyzing usage patterns to improve features and fix bugs;
• Legal compliance — fulfilling our legal obligations, including tax and financial reporting requirements;
• Customer support — responding to your questions and resolving issues.

We do not sell your personal data to third parties. We do not use your data for advertising profiling.

04 Third-party services

We work with the following trusted third-party service providers who may process your data on our behalf:

Each provider is contractually obligated to protect your data and use it only for the purposes we specify. Links to their privacy policies are available on their respective websites.

05 Cookies & tracking

We use cookies and similar tracking technologies to operate and improve the Service. The types of cookies we use:

• Essential cookies — Required for authentication and security. These cannot be disabled.
• Functional cookies — Remember your preferences (e.g. language, logged-in state).
• Analytics cookies — Help us understand how users interact with the platform. We use privacy-friendly analytics that do not track you across sites.

You can control non-essential cookies through your browser settings. Disabling certain cookies may affect platform functionality.

06 Data retention

We retain your personal data for as long as your account is active or as needed to provide the Service. Specifically:

• Account data — retained while your account is open, and for up to 90 days after deletion to allow account recovery;
• Transaction records — retained for 7 years to comply with financial and tax regulations;
• Usage logs — retained for up to 12 months;
• Messages — retained while the conversation exists; deleted upon account closure.

After the applicable retention period, your data is securely deleted or anonymized.

07 Your rights

Depending on your location, you may have the following rights regarding your personal data:

To exercise any of these rights, email privacy@kreatown.com. We will respond within 30 days. Users in Turkey also have rights under the KVKK (Personal Data Protection Law No. 6698).

08 Children's privacy

Kreatown is not directed to children under the age of 18. We do not knowingly collect personal data from anyone under 18. If we become aware that we have collected data from a minor, we will delete it promptly. If you believe a minor has created an account, please contact us at privacy@kreatown.com.

09 International data transfers

Kreatown operates globally. Your data may be transferred to and processed in countries outside your country of residence, including the United States and European Union member states.

When transferring data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions. For users in Turkey, transfers comply with KVKK requirements.

10 Security

We implement industry-standard security measures to protect your personal data, including:

• HTTPS encryption for all data in transit;
• Hashed and salted password storage (we never store plain-text passwords);
• Row-level security on our database to ensure users can only access their own data;
• Regular security reviews and dependency updates.

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. If you suspect a security breach, please contact us immediately at security@kreatown.com.

11 Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or via a notice on the platform at least 14 days before they take effect.

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated policy.

12 Contact & data requests

For any privacy-related questions, data access requests, or to exercise your rights, please contact: